Shipping Policy

Shipping Destinations

We ship to Canada, the United States, and internationally. We're proud to bring Azores-inspired teas to tea lovers around the world!

Processing Time

Orders are processed within 1–3 business days of being placed. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Times

Canada

Flat rate: $10.00 CAD
Free shipping on orders over $50.00 CAD
Estimated delivery: 5–10 business days

United States of America

Flat rate: $12.00 CAD
Free shipping on orders over $70.00 CAD
Estimated delivery: 7–14 business days

International

Standard flat rate: $20.00 CAD
Free shipping on orders over $75.00 CAD
Estimated delivery: 7 –27 business days depending on destination

Customs & Duties

For international and US orders, customs fees, import duties, and taxes may apply upon arrival in your country. These charges are the responsibility of the customer and are not included in our shipping rates. We recommend checking with your local customs office for more information.

Order Tracking

Once your order ships, you'll receive an email with a tracking number so you can follow your package every step of the way.

Lost or Delayed Packages

If your order hasn't arrived within the estimated delivery window, please contact us and we'll do our best to help resolve the issue promptly.

Contact Us

Have questions about your shipment? Reach out to us on Instagram @azortea.ca or through our contact page. We aim to respond within 1–2 business days.